After posting a harsh rant (when I was quite hot under the collar) about the new NewsGator 2.5 release, as well as my sync issues, Greg @ NewsGator left me a message via a comment to that post to contact him directly regarding the issue. So I finally took a moment to craft a detailed email about my issue, which he addressed quite promptly and was detailed in how the 2.5 sync issues worked.
Not only that, but he linked in a support guy from NewsGator and two developers from the Outlook Edition dev team. One of them, Gordon (on the Outlook Ed. dev team), explained in detail why my solution of copying a PST from one PC to another wouldn’t work. Went so far as to explain the implementation under the covers of how the sync in 2.5 works!
[the following is paraphrased from emails traded with Greg & Gordon @ NewsGator… I’m leaving off their full names and emails… hey, if it were me, I wouldn’t want my email open to spammers]
First of all, when you upgrade the first machine to v2.5 your local & online folder structure are merged. The initial sync may result in some dupe content. Then, when you update the second machine with v2.5, you tell it “replace local with online” and it will download all the feeds.
My problem is that I coped my entire PST from one machine to another in an effort to retain my Outlook 2003 colored flags, as I explained how I use them in a previous post. Gordon informed me what they do is create a mapping file (%HOMEPATH\Application Data\RAI\NewsGator\posts.db) which contains the NewsGator “Post ID” (a custom field which is added to all posts) of all posts. The sync doesn’t sync based on the content in the PST. While it could use the custom data it adds to each post, this process is incredibly slow. So, they create a mapping of every NewsGator PostID to the Outlook Entry ID in the above mentioned file.
I also asked about the flag syncing. It’s something they are planning to add to a future version, but no time line or availability. VERY COOL!
I owe the NewsGator guys a apology. I’m impressed with the customer service as they were proactive in answering my issues. Sorry guys… and thanks Greg & Gordon @ NewsGator!comments powered by Disqus